Terms and Conditions for Man With Van Fulham
These Terms and Conditions set out the basis on which Man With Van Fulham provides moving, lifting, loading, transport, and related service work to customers. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. For the purposes of this document, references to we, us, and our mean the service provider, and references to you and your mean the customer, hirer, or person acting on behalf of the customer. These terms are intended to be fair and clear and should be read carefully before any work is arranged.
Man with van services in Fulham are typically used for domestic moves, single-item transport, student relocations, furniture delivery, and light commercial jobs. Because every job is different, the scope of work, timing, pricing, and any special conditions may vary depending on access, load size, distance, number of staff required, and other practical factors. Any written or verbal quotation is given on the information available at the time, and if that information changes, the final service arrangements and price may also change.
These terms apply alongside any booking confirmation, estimate, invoice, or written agreement supplied by us. If there is any inconsistency, the booking confirmation or written service agreement will usually take priority for that specific job, unless otherwise stated by law. Nothing in these terms is intended to reduce your statutory rights as a consumer where those rights apply.
Booking process begins when you provide the relevant job details, including collection and delivery addresses, preferred dates, access conditions, item descriptions, and any need for packing, dismantling, storage, or assistance with loading and unloading. We may ask for photographs, measurements, or further information to help assess the job correctly. A booking is only confirmed when we accept it and, where required, when any deposit or advance payment has been received. We reserve the right to refuse or cancel a booking if the job is unsafe, unlawful, misleadingly described, or outside the capabilities of the assigned vehicle or team.
It is your responsibility to ensure that all details supplied at the time of booking are accurate and complete. If there are stairs, narrow access points, parking limits, long carries, time restrictions, or fragile items, these must be disclosed before the booking is confirmed. If the actual work differs materially from the information provided, we may revise the price, alter the allocated vehicle size, add extra labour, or amend the timetable accordingly. Man With Van Fulham is not responsible for delays or additional charges caused by incomplete or inaccurate information supplied by the customer.
We will aim to arrive within the agreed time window, but arrival times are estimates only and may be affected by traffic, road conditions, weather, previous job overruns, or unforeseen circumstances. Where reasonable, we will communicate significant delays and may reschedule if required. The customer must ensure that someone authorised to approve the work is present at the collection or delivery point unless an alternative arrangement has been agreed in writing.
Payments must be made in the manner and by the time stated on the quotation, booking confirmation, or invoice. We may require a deposit to secure a booking, particularly for larger jobs, weekend work, same-day requests, or services requiring a reserved time slot. Unless otherwise agreed, the balance is payable on completion of the service on the day of the move or transport work. We may accept card payment, bank transfer, or cash, but the available methods can vary by booking and may be subject to additional verification or processing conditions.
All prices are based on the information available before the job begins and may be calculated by fixed quotation, hourly rate, minimum charge, or a combination of these. If additional time, staff, equipment, waiting, parking charges, congestion-related delays, or access difficulties arise during the job, further charges may apply. We will normally explain any material extra cost before it is incurred where reasonably practicable. If the customer requests work outside the agreed scope, such as carrying additional items or making repeated trips, the extra work will be chargeable.
If payment is not made when due, we may suspend the service, retain goods lawfully to the extent permitted by law, charge reasonable recovery costs, or take such other action as is available to us. Late or non-payment may also result in future bookings being refused. All charges are stated in pounds sterling unless otherwise agreed. Any VAT treatment will be shown where applicable.
Cancellations and amendments must be made as soon as possible if you no longer require the service or need to change the date, time, or scope of the work. Because vehicle time and staff are reserved in advance, cancellation fees may apply. The amount of any fee will depend on how much notice is given, whether labour or transport has already been allocated, and whether costs have already been incurred. If the customer cancels at short notice or fails to be present for the arranged booking, the deposit may be retained and further reasonable charges may apply to cover lost time or wasted attendance.
If you wish to reschedule, we will try to accommodate the new arrangements, but any revised date remains subject to availability. Changes to the volume of items, property access, or service requirements may affect the price and may require a new quotation. We also reserve the right to cancel or suspend a booking if conditions at the collection or delivery point are unsafe, if the customer breaches these terms, if payment terms are not met, or if circumstances beyond our control prevent us from performing the service.
If we must cancel due to operational reasons, vehicle breakdown, staff unavailability, severe weather, or other events outside our control, we will make reasonable efforts to rearrange the job or refund any advance payment for the cancelled element, subject to any work already completed or costs already properly incurred. Man with van hire in Fulham is provided on a practical-service basis, and neither party should assume a fixed outcome where circumstances change materially.
Liability is limited to the extent permitted by applicable law. We will take reasonable care when handling items and carrying out the service, but we are not liable for loss or damage caused by matters outside our control, including defective packing, pre-existing damage, concealed defects, unstable furniture, poor lifting points, unsuitable access, or instructions given by the customer that are unreasonable or incorrect. It is your responsibility to ensure that items are properly packed, protected, dismantled where necessary, and suitable for transport.
Where we pack or load items on your behalf, we will use reasonable care and skill. However, we are not responsible for damage to items that are inherently fragile, improperly packed by the customer, or likely to be harmed due to ordinary movement in transit unless we have expressly agreed in writing to provide specialist handling. You should notify us in advance of any high-value, delicate, antique, sentimental, or irreplaceable goods so that appropriate arrangements can be discussed. If you choose not to disclose such items, any resulting loss may be excluded or limited as allowed by law.
If a claim for loss or damage arises, you must notify us as soon as reasonably possible and provide evidence of the issue, including photographs, an inventory, and proof of value where relevant. Any claim must be made within a reasonable time and, in any event, within any contractual or statutory period that applies. Our maximum liability for service-related claims, where legally permissible, may be limited to the value of the affected item or the amount paid for the specific service giving rise to the claim, whichever is lower, except in cases where the law says otherwise. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Waste regulations are an important part of any moving or clearance-related service. We may only remove, transport, or dispose of waste, unwanted goods, or bulky items where this has been agreed in advance and where the service is lawful and properly authorised. Customers must not ask us to dispose of controlled, hazardous, clinical, chemical, electrical, or other regulated waste unless the arrangement has been specifically approved and handled in compliance with applicable environmental rules. We reserve the right to refuse any item that we believe may breach waste transport or disposal requirements.
If waste removal is included, you confirm that the items are your property or that you have authority to arrange their removal. You also confirm that none of the items are prohibited, dangerous, or contaminated unless we have agreed otherwise in writing. Man With Van Fulham may require details of the waste type, quantity, and destination to ensure lawful handling. Where appropriate, we may use licensed carriers, approved transfer stations, or other compliant disposal methods, and the customer agrees to cooperate with any documentation, declarations, or segregation requirements that apply.
Any skip-like, fly-tipping, unlawful dumping, or abandonment of waste is strictly prohibited. The customer must not request disposal in a way that would breach environmental law, local rules, or permit conditions. If the customer misdescribes waste, conceals hazardous materials, or causes us to incur additional compliance costs, the customer will be responsible for those costs and any resulting loss, fine, or claim to the extent allowed by law. This clause is intended to ensure that our man with van service in Fulham operates responsibly and lawfully at all times.
Customer responsibilities include ensuring lawful access to the property, arranging parking where necessary, securing permission for entry if the job involves leasehold, managed, or restricted premises, and making sure that items are ready for collection at the agreed time. You must tell us about any items requiring special handling, including pianos, safes, awkward appliances, or unusually heavy goods. You are also responsible for securing pets, children, and any personal belongings not included in the move. If the job cannot proceed because access is blocked or instructions are unavailable, waiting or return charges may apply.
We may make reasonable decisions on the day of the job regarding the safest method of moving items, the suitability of access, and the order in which items are loaded. The customer agrees to follow reasonable instructions from our staff that are intended to protect people, property, and goods. If our team believes that continuing would pose a risk, we may pause or stop the service until the issue is resolved. Any refusal to carry out unsafe work does not constitute breach of contract by us.
Insurance, if applicable, may be maintained by us in line with our operational needs, but you should not assume that every item is insured for full replacement value unless this has been expressly agreed. You are encouraged to arrange your own insurance for valuable items, and we may require disclosure of especially valuable or fragile goods before accepting the booking. Our service is designed to be practical and efficient, but not all risks can be eliminated, especially where the nature of the goods or the environment creates unavoidable exposure.
Complaints and disputes should be raised promptly so that concerns can be investigated while the facts remain fresh. We aim to deal with issues fairly and reasonably, and we may request evidence such as photos, timing details, item descriptions, and proof of loss. If a dispute cannot be resolved informally, the parties agree to attempt to settle the matter in good faith before starting formal proceedings, unless urgent legal action is required. Any dispute resolution process should be proportionate to the value and nature of the issue.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in force. No failure or delay by us in enforcing any right under these terms will operate as a waiver of that right. We may update these terms from time to time, and the version in force at the time of your booking will apply to that job unless a change is required by law. The customer should read the terms carefully each time a new booking is made, particularly where the scope of service differs from previous work.
These terms are governed by the laws of England and Wales, and any dispute arising from or in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise. By using Man With Van Fulham, you confirm that you have read, understood, and accepted these terms, and that you are authorised to agree on behalf of any other person or business involved in the booking.