Privacy Policy
Man with Van Fulham Privacy Policy
This Privacy Policy explains how Man with Van Fulham collects, uses, shares and protects personal data relating to customers and prospective customers in the Fulham area. It is designed to comply with the UK General Data Protection Regulation and other applicable data protection laws. By using our services or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van Fulham customers and prospective customers located in the Fulham area who contact us, request a quotation, make a booking, or otherwise interact with us in relation to our man and van, removals or related services. It also applies to individuals who act on behalf of a business or organisation that uses our services.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with Man with Van Fulham:
Identification and contact details, such as your name, address, service addresses for collection and delivery, and any other address you provide for the purposes of the service.
Communication details, such as the content of your messages, enquiries, feedback and any other communications you send to us via phone, online forms or other channels.
Service and booking information, such as details of the services requested, collection and delivery dates and times, access information for properties, inventory or description of items to be moved, and special instructions you choose to give us.
Payment-related information, such as partial payment details or transaction confirmations as necessary to process your payment, although we aim to minimise the personal data we directly hold for payment processing.
Technical and usage data, such as information about how you contacted us, basic device or browser details and interaction logs where these are generated in the course of providing our services or operating our website or booking systems.
Any other personal data you voluntarily provide to us when you request a quote, confirm a booking or correspond with us in any way.
Lawful Bases for Processing
Man with Van Fulham processes personal data only when we have a lawful basis under applicable data protection law. Depending on the specific situation, we may rely on the following lawful bases:
Contractual necessity. We process your personal data where it is necessary to take steps at your request before entering into a contract, and to perform our contract with you. This includes using your details to provide quotations, confirm bookings, plan routes and deliver our man and van services.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests and these are not overridden by your data protection rights. Examples include improving our services, managing our relationship with you, handling queries and complaints, and maintaining accurate records of our activities.
Legal obligations. We may process personal data where we are required to comply with legal or regulatory obligations, including record-keeping, tax and accounting requirements, and cooperating with competent authorities where legally required.
Consent. In limited cases, we may rely on your consent, for example where you choose to receive optional marketing communications. Where processing is based on consent, you can withdraw that consent at any time by contacting us, without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotations and advise you about our services.
To create and manage bookings, schedule jobs and carry out removals and transportation services in accordance with your instructions.
To communicate with you about your bookings, including confirmations, changes, delays, queries and follow-up communications.
To manage payments, invoicing, refunds and related financial records.
To administer and improve the quality, safety and efficiency of our services, including route planning, resource allocation and training.
To manage our relationship with you, including responding to complaints, handling disputes and recording your preferences.
To comply with legal, regulatory and insurance requirements, including record keeping, audits and responding to lawful requests from authorities.
To protect our rights, property and safety, and those of our staff, customers and third parties, including preventing and detecting fraud or misuse of our services.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to implement appropriate technical and organisational measures to protect your data.
Typical categories of processors and recipients include:
IT and system providers that host or support our booking systems, communication tools, document storage and related infrastructure.
Payment and accounting service providers that assist with payment processing, invoicing, accounting and financial record keeping.
Operational partners or subcontractors who may assist in delivering man and van or related services, where necessary for the performance of our contract with you.
Professional advisers, such as accountants, insurers, legal advisers and auditors, where disclosure is necessary for legitimate business purposes or to comply with legal obligations.
In certain circumstances, we may also need to share your personal data with regulatory or law enforcement authorities when required by law or to protect our rights or the rights of others.
We do not sell your personal data to third parties.
International Transfers
Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If our use of a service provider involves the transfer of personal data to a country outside these areas, we will ensure appropriate safeguards are in place, such as standard contractual clauses or other mechanisms recognised under applicable data protection law, to protect your personal data.
Data Retention
Man with Van Fulham retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In practice, we apply the following general retention guidelines:
Enquiry and quotation information is retained for a period that allows us to manage follow-up enquiries and maintain business records of potential transactions.
Booking and service records, including related communications, are typically retained for the duration of our contract with you and for a subsequent period to comply with tax, accounting and legal obligations and to handle any complaints or disputes.
Financial and invoicing records are kept for the period required under applicable tax and accounting laws.
Where data is processed based on your consent, we will retain it until you withdraw your consent or until it is no longer necessary for the purpose for which it was collected.
At the end of the applicable retention period, personal data will be securely deleted, anonymised or otherwise put beyond use.
Your Data Protection Rights
Under data protection law, you have various rights in relation to your personal data, subject to certain conditions and limitations. These include:
Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data.
Right to rectification. You have the right to request correction of inaccurate personal data and to have incomplete data completed.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in specific situations, such as while we verify its accuracy or assess an objection you have raised.
Right to object. You have the right to object to processing of your personal data based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability. Where processing is based on consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
To exercise any of your rights, please contact us using the contact details provided on our website or service materials. We may need to verify your identity before responding to your request, and we will respond within the timeframes required by law.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your personal data has been processed in a way that does not comply with applicable law.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to personnel and processors who need it to perform their duties, using secure systems and taking reasonable steps to ensure that our staff and processors are aware of their data protection obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process your personal data.
