Terms and Conditions
Man with Van Fulham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Fulham provides removal, transport and related services to private and business customers. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
Please read this document carefully before using our services. If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means the service provider trading as Man with Van Fulham.
1.2 "Customer" means any individual, partnership, company or organisation that requests or uses the services of the Company.
1.3 "Services" means removal services, man and van services, loading and unloading, transportation of goods, and any related services provided by the Company.
1.4 "Goods" means the items, belongings or materials which are the subject of the Services.
1.5 "Booking" means an agreed arrangement for the Company to provide Services to the Customer at a specified time and date.
1.6 "Quotation" means a price or estimate provided by the Company for the provision of Services, based on the information supplied by the Customer.
2. Service Area and Scope of Work
2.1 The Company provides man and van and removal services primarily within Fulham and surrounding areas, as well as to and from other locations within the United Kingdom, subject to availability.
2.2 The scope of the Services will be as described in the Quotation or booking confirmation. It is the Customer’s responsibility to ensure that all required tasks, addresses, access details and specific instructions are clearly communicated in advance.
2.3 Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing or unpacking of Goods, or specialist services such as removal of pianos, safes or hazardous materials.
3. Booking Process
3.1 A Booking may be arranged by contacting the Company and providingfull details, including collection and delivery addresses, property access information, floor levels, parking arrangements, approximate volume or list of Goods, and any special handling requirements.
3.2 The Company will issue a Quotation based on the information supplied. Quotations may be provided as a fixed price or as an hourly rate, and may include additional charges such as congestion charges, tolls or parking costs.
3.3 A Booking is only confirmed once the Customer has accepted the Quotation and the Company has confirmed the booking details. The Company may at its discretion require a deposit or pre-payment to secure the Booking.
3.4 The Customer must ensure that all information supplied at the time of Booking is accurate and complete. The Company reserves the right to revise the Quotation, apply additional charges, or refuse to provide Services if the actual work required differs materially from the information initially provided.
4. Pricing and Payments
4.1 All prices are quoted in pounds sterling and are exclusive of any applicable taxes, charges, tolls, fees or parking costs unless otherwise stated in writing.
4.2 Where work is charged on an hourly basis, the charging period starts from the time the vehicle and operatives arrive at the agreed collection address, or from the scheduled start time if they are kept waiting due to the Customer’s delay. Charging continues until completion of unloading at the final destination, inclusive of travel between addresses.
4.3 Where a fixed price has been agreed, this is based on the information supplied by the Customer and the assumption of normal access conditions. The Company reserves the right to apply additional charges if:
a. there are additional items or volumes not previously disclosed,
b. access is restricted, requiring longer carry distances, use of stairs, or difficult manoeuvring,
c. waiting time is incurred due to delays caused by the Customer or third parties, or
d. the Services take significantly longer than reasonably anticipated.
4.4 Payment terms will be confirmed at the time of Booking. Unless otherwise agreed, payment is due immediately upon completion of the Services, or prior to departure of the vehicle from the final destination.
4.5 The Company may, at its discretion, require full or partial payment in advance. For long-distance or large removal jobs, a deposit may be required to secure the Booking, with the balance payable prior to unloading.
4.6 The Customer agrees to pay all sums due without set-off or deduction. In the event of late or non-payment, the Company reserves the right to charge interest on outstanding amounts and to recover any reasonable costs incurred in pursuing payment.
5. Cancellations, Amendments and Delays
5.1 If the Customer wishes to cancel or amend a Booking, they must notify the Company as soon as possible. Cancellations or significant changes may be subject to charges, particularly where the Company has reserved vehicles and staff or turned away other work.
5.2 The Company reserves the right to apply the following cancellation charges, unless otherwise stated at the time of Booking:
a. Cancellation with more than 48 hours’ notice prior to the scheduled start time: no cancellation fee, and any deposit may be refunded or credited at the Company’s discretion.
b. Cancellation with between 24 and 48 hours’ notice: up to 50 percent of the quoted price or deposit may be retained.
c. Cancellation with less than 24 hours’ notice, or failure of the Customer to be present or grant access at the agreed time: up to 100 percent of the quoted price may be charged.
5.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will endeavour to accommodate such changes but cannot guarantee availability. Changes may result in a revised Quotation and additional charges.
5.4 The Company will use reasonable endeavours to arrive at the agreed time, but arrival times are estimates only and may be affected by traffic, weather, vehicle breakdown, or other circumstances beyond the Company’s reasonable control. The Company will not be liable for any consequential loss or expense arising from delays, but will keep the Customer informed and seek to minimise disruption.
6. Customer Responsibilities
6.1 The Customer must ensure that:
a. adequate vehicle access and legal parking are available at all collection, loading and delivery addresses,
b. Goods are properly packed, secured and ready for transport, unless packing services have been specifically agreed,
c. fragile, valuable or delicate items are clearly identified and suitably protected,
d. all Goods to be moved are owned by the Customer or that the Customer has the full authority of the owner to have them removed, and
e. no prohibited, dangerous or illegal items are included in the Goods.
6.2 Any parking permits, visitor permits or arrangements required for the performance of the Services are the responsibility of the Customer. Any parking fines, penalties or additional costs incurred due to inadequate parking arrangements may be passed on to the Customer.
7. Excluded and Hazardous Items
7.1 The Company does not accept responsibility for and may refuse to move or transport:
a. hazardous, flammable, explosive or corrosive materials,
b. gas cylinders, fuel, paint, chemicals or asbestos,
c. illegal goods, stolen goods or items of unlawful possession, or
d. any item that, in the opinion of the Company, poses a risk to health, safety or property.
7.2 If such items are presented for removal without the Company’s knowledge, the Company may remove, reject or dispose of them at the Customer’s expense and without any liability to the Customer.
8. Waste Regulations and Disposal
8.1 The Company operates in compliance with relevant waste management and environmental regulations. The Company is not a general waste carrier and will only remove items designated as waste where this has been explicitly agreed as part of the Services.
8.2 The Customer must not present general household, construction or commercial waste for removal under the standard removal service unless this has been agreed in advance and is compliant with applicable waste regulations.
8.3 Where the Company agrees to remove unwanted items or waste, the Customer confirms that they are legally entitled to dispose of such items and that they contain no hazardous, prohibited or contaminated materials.
8.4 Any costs associated with lawful disposal, recycling or tipping fees will be charged to the Customer in addition to the standard service charges, unless otherwise agreed in writing.
9. Liability and Limitations
9.1 The Company will take reasonable care in handling and transporting Goods. However, the Company’s liability is subject to the exclusions and limitations set out in these Terms and Conditions.
9.2 The Company will not be liable for any loss or damage to:
a. items packed by the Customer in unsuitable containers,
b. items where existing defects or weaknesses are present, including but not limited to wear and tear, poor construction, or pre-existing damage,
c. fragile items not properly protected by the Customer, such as glass, china, artwork, mirrors, or electronic equipment,
d. cash, jewellery, watches, precious metals, stones, documents, or other valuables, whether or not notified to the Company, and
e. consequential or indirect loss, including loss of profit, income, business, contracts or opportunity.
9.3 The Customer is advised not to include valuables, important documents, or irreplaceable items in the Goods to be transported, and to carry such items personally where possible.
9.4 The Company’s total liability for loss of or damage to Goods arising from its negligence or breach of contract shall not exceed a reasonable cost of repair or replacement, up to a maximum amount that is proportionate to the value of the service provided and as may be agreed in writing with the Customer.
9.5 The Company shall not be liable for loss or damage arising from circumstances beyond its reasonable control, including but not limited to acts of God, adverse weather, traffic congestion, accidents, road closures, delays caused by third parties, or industrial action.
9.6 The Customer must notify the Company in writing of any potential claim for loss or damage as soon as reasonably practicable, and in any event within 48 hours of completion of the Services. The Company may not be able to consider claims made outside this period.
10. Insurance
10.1 The Company will maintain appropriate insurance cover as required for the provision of removal and man and van services. Details of cover can be provided on request.
10.2 The Customer is responsible for ensuring that their own insurance arrangements are sufficient for their needs, including cover for loss or damage to Goods, especially where Goods are of high value or where exclusions apply under these Terms and Conditions.
11. Access, Parking and Property Damage
11.1 The Customer is responsible for ensuring that the property and access points are suitable for the safe movement of Goods and for the parking and operation of the Company’s vehicles.
11.2 While reasonable care will be taken to avoid damage, the Company is not liable for damage to driveways, paving, lawns, internal fixtures or decorations arising from normal and necessary movement of Goods, where access is restricted or where the Customer has required the Company to proceed despite advice regarding potential risk.
11.3 The Customer should take reasonable steps to protect floors, carpets, walls and fixtures as appropriate. Where the Company agrees to use protective coverings, this does not constitute an acceptance of unlimited liability for property damage.
12. Complaints and Dispute Resolution
12.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
12.2 Any formal complaint should be submitted to the Company in writing, setting out the nature of the complaint, relevant dates, and any supporting information. The Company will review the complaint and respond within a reasonable timeframe.
12.3 The parties will use reasonable endeavours to resolve any disputes amicably. If a dispute cannot be resolved, both parties retain the right to seek legal remedies as permitted by law.
13. Privacy and Data Protection
13.1 The Company may collect and process personal data relating to the Customer for the purpose of arranging and carrying out the Services, administering accounts, and complying with legal obligations.
13.2 The Company will handle personal data in accordance with applicable data protection laws, and will not sell or disclose such data to third parties except where necessary for the performance of the Services, for legal or regulatory reasons, or with the Customer’s consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any contract between the Customer and the Company, are governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions or their subject matter.
15. General Provisions
15.1 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
15.3 These Terms and Conditions, together with any written Quotation or booking confirmation, constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior communications or understandings.
15.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to the Services provided under that Booking.
